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Privacy Policy

Privacy Policy for TitanEye Ltd

Last updated: 01 October 2025

1. Who we are

TitanEye Ltd (“we”, “us”, “our”) operates the website titaneye.co.uk (the “Site”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our Site.

  • Company Name: TitanEye Ltd

  • Registered Address: 6 New Gill Haw, Moscow, KA4 8PT

  • Contact Email: support@titaneye.co.uk

2. Personal data we collect

When you interact with our Site, we may collect the following types of personal data:

  • Contact Form Data:

    • Name

    • Company name

    • Phone number

    • Email address

    • Postcode

  • Automatically Collected Data (via cookies and analytics):

    • IP address

    • Browser type and version

    • Device information

    • Pages visited, time spent, and navigation paths

    • Referring website/source

We do not collect or request sensitive data (such as health, vision, or financial information) via our website.

3. How we use your data

We only use the information we collect for the following purposes:

  • To respond to enquiries submitted through our contact form.

  • To provide information about our services when requested.

  • To operate, maintain, and improve our website.

  • To analyse traffic and usage trends through Google Analytics.

  • To comply with legal and regulatory obligations.

We do not use your data for marketing purposes, and we will not add you to any mailing lists without your explicit consent.

4. Lawful basis for processing

Under UK GDPR, we rely on the following lawful bases for processing:

  • Legitimate interests: responding to enquiries, running and improving our website.

  • Legal obligation: where processing is necessary to comply with law.

  • Consent: for the use of cookies and analytics (where required).

5. Cookies and analytics

Our Site uses cookies, including Google Analytics, to understand how visitors use our website.

  • Essential cookies – required for the Site to function properly.

  • Analytics cookies – collect anonymous usage data (such as visitor numbers, most viewed pages, time on site).

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our Site.

Google Analytics may transfer anonymised data outside the UK/EU. Where this occurs, we ensure safeguards are in place in accordance with UK GDPR.

6. How we share your data

We do not sell or trade your personal data. We may share it only with:

  • Service providers (e.g., website hosting, analytics services) under strict data protection agreements.

  • Regulators or authorities if required by law.

Your data will never be shared with third parties for marketing purposes.

7. Data retention

We will only retain your personal data for as long as is necessary to fulfil the purposes described above:

  • Contact form enquiries: up to 12 months after resolution.

  • Analytics data: as per Google’s standard retention periods (typically 26 months).

After this, data will be securely deleted or anonymised.

8. Security of your data

We use appropriate technical and organisational measures to protect your data, including:

  • Encrypted website connections (HTTPS).

  • Secure hosting environments.

  • Restricted access to personal data.

However, no system is completely secure, and we cannot guarantee absolute security.

9. Your rights

Under UK GDPR, you have the following rights:

  • The right to access your personal data.

  • The right to request correction of inaccurate information.

  • The right to request deletion of your personal data.

  • The right to restrict or object to processing.

  • The right to withdraw consent (where processing is based on consent).

  • The right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise these rights, please contact us at support@titaneye.co.uk.

10. Children’s data

Our Site is not directed to children under 16, and we do not knowingly collect data from them. If you believe a child has provided personal data through our Site, please contact us to request its deletion.

11. International transfers

If we transfer personal data outside the UK/EEA (for example, via Google Analytics), we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

13. Contact us

If you have any questions about this Privacy Policy or how we process your data, please contact us at:

TitanEye Ltd
6 New Gill Haw, Moscow, KA4 8PT
Email: support@titaneye.co.uk